Washington State Department of Social and Health Services

Beginning in 2001, DSHS undertook a series of integration initiatives designed to better coordinate delivery of services for clients facing a "maze" of entry points. The initiative was known as "No Wrong Door" and included efforts to collocate service program offices, coordinate practices, share responsibilities across administrations, and improve communication among caseworkers. This report examines some of the No Wrong Door initiatives, evaluates their early experience, and summarizes areas where improvements might be made.