Washington State Department of Social and Health Services

13,715 employees completed the 2007 employee survey. They addressed communication, supervisor/manager support, fairness and diversity, job satisfaction, and business practices. The big news from the 2007 survey is a general upward trend in most areas. Marked increases from 2006 scores were reported in the areas of general satisfaction, supervisor recognition and support, and communication. Although the overall trend was positive, sources of dissatisfaction remain. Many employees suggested improvements in work processes and policies, personnel practices, and resource availability. Some employees expressed concerns about fairness and diversity. Only one of the standard questions showed a negative trend: "My supervisor holds me and my co-workers accountable for performance."